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CARE & CLEANING FOR YOUR FOREIGN ACCENTS RUG:

Our rugs are made with an emphasis on color, design and value. They are also manufactured to last for many years. Extend the life of your rug for a very long time by using the care and cleaning information provided below.

Unpacking

When first unpacked, your rug may have some bulges that will prevent it from laying flat on the floor. This occurs due to tight rolling and packing in shipment over international waters. The bulges will disappear in a day or two. If they don't, you can put a heavy flat object on top of the rug for several days to eliminate the bulges. Reverse rolling the rug (rolling in the opposite direction from how it was packaged) also helps.

Shedding

Our rugs are made from yarns that are manufactured to minimize shedding. There can, however, be some light shedding when your rug first arrives. Hand-tufted and carved rugs will have some natural shedding of excess fibers for a short period of time. Vacuuming both the top and bottom sides of the rug when it first arrives will help reduce any shedding that might occur.

General Care

We recommend vacuuming your rug once a week. Set the head of the vacuum at the highest setting so you won't be "pulling out" any fibers. Annually vacuum both top and bottom sides of the rug. DO NOT use a rotary vacuum with a beater bar or brush if you have purchased one of our textured shags. Instead use the attachment for hard floor surfaces and put your vacuum on the lowest suction setting possible. If long yarn ends appear above the top edge of the rug, DO NOT pull them out. Clip them with scissors to be even with the rest of the rug.

Use a rug pad specific to the type of surface your rug will lay on. This will help protect your floor or wall-to-wall carpeting and will extend the life of your rug. Replace worn rug pads as needed.

If anything spills on the rug, remove it quickly by using a damp paper towel with a mild cleaning detergent and water. Never rub a spill by dragging the towel along the effected area. Always blot the spill to prevent fraying of the yarns. Test cleaning solutions in an inconspicuous area to be sure the cleanser will not damage the fibers. Do not leave the rug wet as it may form mildew and could cause damage to the rug.

No matter how dense the pile on a rug, or how well constructed, constant traffic patterns will begin to show. This process can be slowed down significantly by rotating your rug at least once a year (twice if the rug is located in a heavy traffic area). This not only adds years to the rug, but also allows the entire rug to wear at the same rate.

Avoid exposing your rug to excessive amounts of sunlight on a regular basis. Too much sunlight causes the colors in any rug (no matter what it is made of) to fade which, in turn, creates uneven discoloration throughout the rug.

Deep Cleaning

The frequency of deep cleaning varies according to the traffic the rug receives. Generally, we recommend every 3-5 years with "normal" use. We also recommend using a reputable professional cleaner when deep cleaning is required. Hot water extraction machines are NOT recommended. Be sure the company you use has experience cleaning your particular type of rug. Cleaning hand-tufted rugs is different from cleaning wall-to-wall carpeting. Inspect the rug with a cleaning company representative before it is cleaned. Get a signed receipt and guarantee for the work to be done.